The Arbitration Commission of the Slovak Advertising Standards Council (AK RPR) handed down a decision recently that VÚB Bank violated the Ethical Advertising Code.
The AK RPR had on its table on August 21 a complaint from a bank client who had been charged a 5-percent fee for repaying his flexi-loan ahead of schedule despite a promise in the bank’s advertising that it would not charge customers for doing so.
The fee had been added after the advertising campaign ended. This was misleading, the AK RPR decided. SITA
Compiled by Zuzana Vilikovská from press reports
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