BUSINESS DIARY

Competition in moving services heats up

THE MOVING and relocation services market in Slovakia is facing growing competition.

The market is attracting more companies to Slovakia. Apart from well-known international companies, there are also more local firms moving into the sector.

Corporate and individual clients might see benefits from more competition on the market, especially when it comes to quality and price, said Ervin Erdelyi, country manager for Move One Relocations.

"However, globalisation is becoming part of everyday life, and for the local companies that often means they just become a service supplier for international firms," he said. "In this sense, I consider the local companies not as the competition, but as our colleagues whose services we use when we are at full capacity."

In addition, there are only a handful of players on the Slovak market that can offer moving and relocation services on an international level, so the international competition isn't as strong as it could be, he said.

At the same time, customers should look at more than the price when they choose their moving company, movers say.

The agent should be trustworthy, easily accessible, and available to the client for each step of the move. A client should expect a well-trained packing team and top-quality packing materials.

It is possible to check the quality of a moving or relocation company through references and various certificates, such as the ISO or FIDI-FAIM, which identify quality-certified international moving companies.

"There are many ways to recognise warning signs (of unreliable companies) - like phone communication, personal meetings and references from other clients," Erdelyi said.

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