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Letter to the Editor: Customers have to stand up for their rights

Dear Editor:

I would like to make one comment regarding George Madi's account of the verbal assault on his wife by the tram driver ["Shocking verbal assault on pregnant woman on Bratislava tram," Vol. 5 No. 45].
No matter what anyone tells you, complain! This is intolerable behavior and should not be visited upon anyone, Slovak or non-Slovak. With the specifics of tram and route numbers plus time of day, tracking down the driver should not be too difficult. (The will to do it is another matter.) If one supervisor offers no satisfaction, go to the next level. Write letters, and keep copies. Yes, it's a nuisance, but the only way to develop the concept of customer service is for the customer to complain when he is badly served.
I understand his wife's difficulties in having a baby with her, but I wish she had told the driver she would sit there until hell froze over. It would certainly have been interesting to see what the police and transit authorities would have done when the trams were backed up for a kilometre.

Ann Johnson
Sarajevo, Bosnia

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