Letter to the Editor: Customers have to stand up for their rights

Dear Editor:

I would like to make one comment regarding George Madi's account of the verbal assault on his wife by the tram driver ["Shocking verbal assault on pregnant woman on Bratislava tram," Vol. 5 No. 45].
No matter what anyone tells you, complain! This is intolerable behavior and should not be visited upon anyone, Slovak or non-Slovak. With the specifics of tram and route numbers plus time of day, tracking down the driver should not be too difficult. (The will to do it is another matter.) If one supervisor offers no satisfaction, go to the next level. Write letters, and keep copies. Yes, it's a nuisance, but the only way to develop the concept of customer service is for the customer to complain when he is badly served.
I understand his wife's difficulties in having a baby with her, but I wish she had told the driver she would sit there until hell froze over. It would certainly have been interesting to see what the police and transit authorities would have done when the trams were backed up for a kilometre.

Ann Johnson
Sarajevo, Bosnia

Top stories

Košice

Employers will start testing unvaccinated employees on Monday

The Economy Ministry issued the manual on Friday afternoon, one day after it was supposed to.


26. nov

Incomers from countries where omicron was confirmed asked to report to authorities

Slovakia's Public Health Authority is working on new border rules.


27. nov
The fountain in its current shape and visualisation of its refurbishment.

The biggest fountain in Bratislava will gush water again

The Družba fountain on Námestie Slobody Square will be renovated after 40 years. Take a look at what its dilapidated interior looks like before the reconstruction.


24. nov
Skryť Close ad