After accession into the European Union, some global express delivery players noticed an increase in the number of small delivery firms in Slovakia. Competition on the market is definitely growing.
The Slovak Spectator, therefore, asked representatives of four express delivery firms what questions customers should consider when selecting an express delivery company.
Katarína Frcová, marketing manager of DHL Express in Slovakia: In fact, it is enough if the customer considers two questions: what time the consignment needs to be delivered and for how much. DHL workers will propose which service is the most convenient, so the customer doesn't necessarily have to think about that. As far as choosing which delivery firm, a client should consider quality, portfolio and selection of additional services, as well as, of course, price.
Ivana Kováčiková, marketing coordinator of TNT Express in Slovakia: A client should know the exact address of delivery, including the postal code, how fast the consignment needs to be delivered, so the type of service can be determined, and the consignment's size and weight.
Based on these data, TNT can recommend the most convenient service and calculate a price. However, a client should not opt for a firm just because of price. Reliability, the employees' approach, the company's professionalism, willingness to give an advice, and ability to offer solutions should also be considered.
Pavel Žarnovičan, trade director of Slovak Parcel Service, authorized service contractor for UPS: A client should know how quickly the parcel needs to be delivered, whether the delivery company offers a money back guarantee in case of late delivery, and the price. Additionally, a customer should know if he can track the consignment's progress through the Internet, the easiest way to prepare all the necessary transport documentation, and any additional services offered.
Nikita Čebotarev, business development manager of FedEx BTS Slovakia: The question is whether the price/output ratio is adequate according to urgency of a delivery. For example, when a production line is stuck and there is a million crowns' worth of damage, there is nothing to think about, as when presenting samples before concluding a business contract. Express couriers are three to four times faster than the postal express service (EMS). Each firm has its strengths and weaknesses. As far as FedEx is concerned, it specializes in shipping globally and within the EU.
6. Jun 2005 at 0:00