FOCUS SHORT

Bratislavan wins Best Customer Service Agent certificate

COMPETENCE Call Center (CCC), one of the leading European call centres currently present in six countries, including Slovakia, harvested a number of awards at the Contact Center World Conference in London last June.

COMPETENCE Call Center (CCC), one of the leading European call centres currently present in six countries, including Slovakia, harvested a number of awards at the Contact Center World Conference in London last June.

Zuzana Kubicová, call centre agent at CCC Bratislava, was honoured with a certificate at the conference for her exceptional performance as a service professional. With this certificate, Kubicová is among the best call centre agents in the entire EMEA (Europe, Middle East and Africa) region, CCC wrote on its web site.

“We are very proud of Zuzana and her amazing successes on the team,” said Ingrida Kúnová, project manager at CCC Bratislava. “Zuzana wows customers and clients alike with her drive, her ambition and the pleasure she derives from customer service and passes it on to all of us.”

Zuzana Kubicová holds the internal reservations record for SkyEurope Airlines, which has outsourced its call centre to CCC.

In London, CCC was also honoured with two silver awards. CCC Vienna received the World Contact Center Silver Award for its especially successful and close collaboration with its client Telekom Austria. In addition, Marin Cosmin, sales agent at CCC Bucharest, was honoured with the World Contact Center Silver Award for best contact centre sales agent.

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