Slovak customers view unhelpful staff as the least attractive part of their shopping experience, according to the GfK Loyalty Report Slovakia, a poll carried out on a sample of 810 people in September and published on Thursday, September 30.
Unhelpfulness, unpreparedness or unkind shop assistants and sales staff were stated by 69 percent of interviewees to be a negative phenomenon. This fact most often bothers people living in the capital, where such behaviour was criticised by 85 percent of respondents. The results of the poll suggest that Slovaks, and especially those living in Bratislava, would like better service, and that grumpy and or incompetent staff represent the weakest aspect of service in Slovakia.
Compiled by Zuzana Vilikovská from press reports
The Slovak Spectator cannot vouch for the accuracy of the information presented in its Flash News postings.
1. Oct 2010 at 10:00