Spectator on facebook

Spectator on facebook

FOCUS SHORT

E-shops outperform shopping malls

SLOVAKS are most unhappy with the quality of services and customer care when shopping online. This is one of outcomes of a survey involving 3,000 respondents conducted by the Hej.sk shopping website last September. One-fifth of those surveyed also said the selection on offer at Slovak e-shops was insufficient, and 14 percent complained about the travelling distance to pick-up points, the SITA newswire wrote.

SLOVAKS are most unhappy with the quality of services and customer care when shopping online. This is one of outcomes of a survey involving 3,000 respondents conducted by the Hej.sk shopping website last September. One-fifth of those surveyed also said the selection on offer at Slovak e-shops was insufficient, and 14 percent complained about the travelling distance to pick-up points, the SITA newswire wrote.

But the e-shops still got better overall reviews than large shopping centres, with 95 percent of e-shoppers reporting an excellent or good experience while only 71 percent reported the same level of satisfaction at shopping centres. Customer care was the biggest problem at shopping centres, while one in four respondents considered the distance of shopping centres from their home as the biggest shortcoming, and one in eight customers criticised the selection or prices at malls.

The survey also found that Slovaks purchase goods from online stores mostly because of better prices, followed by the advantages of the comfort of shopping from home and delivery directly to their home. The survey indicated that customers tend to visit shopping centres because of the wider selection available.

Topic: IT


Top stories

In praise of concrete

It was once notorious for its drab tower blocks and urban crime, but Petržalka now epitomises modern Slovakia.

Petržalka is the epitome of communist-era architecture.

Slow down, fashion

Most people are unaware that buying too many clothes too harms the environment.

In shallow waters, experts are expendable

Mihál says that it is Sulík, the man whom his political opponents mocked for having a calculator for a brain, who “is pulling the party out of liberal waters and towards somewhere completely different”.

Richard Sulík is a man of slang.

Blog: Exploring 20th century military sites in Bratislava

It seems to be the fate of military sites and objects in Bratislava that none of them were ever used for the purposes they were built for - cavernas from WWI, bunkers from WWII, nuclear shelters or the anti-aircraft…

One nuclear shelter with a capacity for several hundred people now serves as a music club with suitable name Subclub (formerly U-club).