Slovak internet bookstore Martinus.sk placed third in the ranking of companies using the Nicereply service in 2016. The service enables customers to rate their satisfaction with the firms’ response via emails.
The Customer Happiness Award is granted to companies whose responses are the most customer-friendly. Martinus.sk was evaluated by 12,452 people, achieving an average ranking of 9.54 out of 10.00 maximum points.
“The specificity of our team in customer service is the combination of years-long experience and fresh ideas,” said Eva Kianičková, head of customer service at Martinus.sk, as quoted in a press release.
She appreciated Nicereplay, saying that they can immediately find out whether their response was satisfactory.
The service is useful for e-shops as it helps improve their processes and pro-customer approach. It is used by hundreds of companies across the world. In Martinus, there are more than 40 people who communicate with customers, the press release reads.
22. Mar 2017 at 22:49 | Compiled by Spectator staff