HR professional: How clients can become professional friends

Mutual trust key to building relationship, says Ľudmila Guerin of PwC.

Ľudmila GuerinĽudmila Guerin (Source: Courtery of Ľ.G.)

Unlike auditors or tax controllers, the work of an HR consultant does not usually end with handing the project over to the client. At least not for Ľudmila Guerin, CEE Strategy and Transformation Senior Manager at PwC. For her, a project is just the beginning of a series of changes that need to be implemented and developed at a company.

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In her work, the key is to establish trustworthy mutual relationships with her clients based on expertise, skills and knowledge. She always remains in contact with her clients to ensure that the implementation of the project went smoothly.

“The beauty of this job is that it’s a never-ending process,” Guerin said. “Many of my clients have turned into my professional friends.”

Crucial change of career path

Despite her first work experience being in marketing during her university studies, Guerin soon discovered a passion for HR and recruiting.

After meeting a partner of the headhunting company Pedersen & Partners, she made a radical career change, and has never regretted the decision. What she found most intriguing about her new work was the challenge to find a suitable candidate for the company on the one hand, and at the same time influence the candidate to realise that the company and job position is the best fit for their future.

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