Anastasiia Burko (source: Anastasiia Burko)
People usually have only a very vague idea of what people in business and shared service centres do. When Anastasiia Burko, 22, began looking for work she was no exception. But though she admits she had no idea what working at such a centre would entail, she applied for the job and is now part of the EMEA Mail & Messaging Team at Zurich Insurance in Bratislava.
“People usually ask me what my job involves. ‘Something with emails or web sites?’, they ask. Yes, but basically together,” Anastasiia told The Slovak Spectator.
She mainly provides support for Office 365 and resolves technical issues. For example, when a user gets married and changes their name, she or somebody else from her team makes sure the name change goes through the entire system.
From Ukraine to Slovakia
Anastasiia Burko, from the city of Kropyvnytskyi in central Ukraine, moved to Slovakia in 2020 to study at the University of Prešov in eastern Slovakia. Interested in languages, she did Central European Studies at the university, studying international relations with a focus on philology, looking at Slovak, Polish and German.
“The choice was between this and management,” she said, “and I chose Central European Studies because I thought that it would allow me to learn the Slovak language, culture, customs, literature, things like that, and that would help me a lot in communicating with Slovaks and with integrating into society.”
