THE ACCIDENTAL HOTELIER

Blog: I’m obsessed with review scores!

What confuses me to no end is that guests will come, have a great time, write that “everything was wonderful, just like home,” and then give us a score of 8.5 out of 10.

(Source: Thom Kolton)

When choosing a place to vacation, most people today go to one of the popular websites to find their perfect spot. Price, of course, is certainly a driving factor that a person uses in the selection process. But, in addition, filtering results based on desired criteria helps find the perfect locale.

Osturňa is at a disadvantage right off the bat. Virtually no one types “Osturňa” as their destination, and why would they? We are surrounded by many popular tourist resorts with thriving tourist businesses of their own and which do well almost all year round. What does Osturňa have to offer?

Read also:Blog: How I became a guesthouse hotelier Read more 

In terms of organised tourism, Osturňa has nothing to offer. The village is made up of less than 300 citizens. We have one potraviny, one krčma, one church, and one penzión. Except for summer, when older adults return to relax in their parents’ now empty homes and bicyclists venture over the Magura mountain range for a thrilling view, the village is amazingly quiet and peaceful. As one often hears, Osturňa is at the end of the world.

Herein lies the paradox. Our lack of an organised tourist business is precisely our strongest selling point. This is a place to get away from the masses of people. Hike into the forest to pick mushrooms and blueberries, walk the road and examine our many historic wooden houses. Look to the sky after a brief summer shower to catch a frequent rainbow. As I’ve said before, Osturňa is a magical place.

Some people discover Osturňa only by accident, or because other “more desirable” locations were fully booked. Others base their search on reviewers’ ranking. And this is where I have become obsessed.

The rest of this article is premium content at Spectator.sk
Subscribe now for full access

I already have subscription - Sign in

Subscription provides you with:
  • Immediate access to all locked articles (premium content) on Spectator.sk
  • Special weekly news summary + an audio recording with a weekly news summary to listen to at your convenience (received on a weekly basis directly to your e-mail)
  • PDF version of the latest issue of our newspaper, The Slovak Spectator, emailed directly to you
  • Access to all premium content on Sme.sk and Korzar.sk

Get daily Slovak news directly to your inbox

Top stories

News digest: Foreigners’ Police departments remain closed

Slovenia has ordered PCR tests developed by Slovak scientists. Holocaust survivors received the coronavirus vaccine jab.

9 h

Slovakia has more and more vaccines available. State lacks courage

Slovakia is taking a cautious approach to make sure it will be able to deliver second doses when needed.

13 h
Police control at the border crossing in Drietomá (Trenčín Region).

Stricter curfew rules come into force, police intensify checks

Negative test result required when going to work or doing sports in nature.

15 h
The entry of new data is required via Slovensko.sk.

Companies complain about an absurd fee. They need to add information state also has

Firms have to add their representatives’ birth numbers to business register. They can be fined if they fail to do it.

15 h