Slovak railway company launches new mobile app and online shop

The state railway company ZSSK will start the regular operation of two novelties in November.

Illustrative stock photoIllustrative stock photo (Source: Sme - Jan Krošlák)

The Železničná Spoločnosť Slovensko (ZSSK) state railway company will launch the operation of an innovative sales system and the first phase of the mobile application We Go by Train for the purchase of travel documents.

The mobile app will be available from November 6, while passengers will be able to use the dual operation of the online shop from November 13, said ZSSK’s spokesperson Tomáš Kováč, as reported by the Pravda daily.

New website in the pipeline

The company is preparing a new website for passengers.

“I firmly believe that the We Go by Train app, along with the new online sale of travel documents, will considerably simplify online shopping,” ZSSK CEO Filip Hlubocký told Pravda.

The mobile app is in the first phase of operation, while the online shop will offer a dual functioning: both the new internet shop and the original version will be available.

What are the advantages?

The online sale of tickets, seat reservations and other documents increased almost 50 percent in the first three quarters of 2018, Kováč told the TASR newswire.

The ZSSK mobile app has already had a trial operation, with evaluations from passengers, while more than three-thirds of them gave the app four or five stars out of five.

Another novelty to be launched soon is the new website, since the current one does not fulfil the technology criteria anymore.

“The switch to a new modern editorial system will provide a primarily higher level of the website’s security, and the modernisation will offer the possibility to fully use the website on all devices,” head of the digitalisation and development of systems in ZSSK, Milan Hric, said for TASR.

These steps should speed up the flow of information for customers, decrease the rate of flaws and bring fresh, updated information on train delays, intuitive control of the site, localisation services, etc., he added.

The new website is slated to be ready in the first quarter of 2019, TASR wrote.

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