This text was published as part of the special supplement on Business service centres, prepared in cooperation with AmCham Slovakia BSCF.
The general view on work in business service centres (BSCs) in Slovakia is that it entails working in a call centre or doing something monotonous. But this is no longer the case as BSCs continue to grow and gain new competencies and responsibilities. BSC employees work on the automation and robotisation of processes, support the business of their parent companies, build the employer’s brand or work with social media, artificial intelligence and virtual reality. Several of them started at junior positions during their studies and over the years, worked their way up to leading positions.Which are the largest business service centres in Slovakia? Read more
When talking about their experiences with The Slovak Spectator, they admit that working at huge corporations may be challenging sometimes, but they also point out that the centres offer extensive opportunities for career growth.
The Slovak Spectator brings a selection of some interesting positions and examples of successful career growth at the BSCs of Dell, Henkel, Adient and Accenture.
Dell Bratislava Global Business Center
The technology company Dell first launched a call centre for German speaking markets in Bratislava in 2002. Since this time, it has developed into a global business centre with more than 2,300 employees. Now, the finance department makes up almost one third of the centre while other competencies include global business operations, IT data science, technical support, procurement, HR and more.
Michal Purtschy, 38, Analytics & Data Science Director
After almost 10 years in the US, Michal Purtschy returned to Slovakia and recently accepted his dream job.
Purtschy studied computer information systems in Arizona and has an MBA in global management. He decided to come back to be closer to his parents and friends, joining Dell’s centre in 2008. He started as a project manager at the reporting department and later managed the business operations reporting team.
Six months ago, he was offered the opportunity to lead a Modelling and Customer Intelligence team working on the customer engagement platform project. This involves machine learning and artificial intelligence.
“The aim of this project is to help our marketing department target the right customers with the right message at the right time,” explained Purtschy, adding that the models they build will help Dell identify its potential customers and then target them with the best campaigns.