What is it like to work at a business service centre?

These are some positions and examples of successful career growth at Slovakia's BSCs.

BSCs offer positions in finance, IT, marketing, HR and more.BSCs offer positions in finance, IT, marketing, HR and more. (Source: Courtesy of Henkel Slovensko SSC Bratislava)

This text was published as part of the special supplement on Business service centres, prepared in cooperation with AmCham Slovakia BSCF.

The general view on work in business service centres (BSCs) in Slovakia is that it entails working in a call centre or doing something monotonous. But this is no longer the case as BSCs continue to grow and gain new competencies and responsibilities. BSC employees work on the automation and robotisation of processes, support the business of their parent companies, build the employer’s brand or work with social media, artificial intelligence and virtual reality. Several of them started at junior positions during their studies and over the years, worked their way up to leading positions.

SkryťTurn off ads
Article continues after video advertisement
SkryťTurn off ads
Article continues after video advertisement

SkryťTurn off ads
Read also: Which are the largest business service centres in Slovakia? Read more 

When talking about their experiences with The Slovak Spectator, they admit that working at huge corporations may be challenging sometimes, but they also point out that the centres offer extensive opportunities for career growth.

The Slovak Spectator brings a selection of some interesting positions and examples of successful career growth at the BSCs of Dell, Henkel, Adient and Accenture.

Dell Bratislava Global Business Center

The technology company Dell first launched a call centre for German speaking markets in Bratislava in 2002. Since this time, it has developed into a global business centre with more than 2,300 employees. Now, the finance department makes up almost one third of the centre while other competencies include global business operations, IT data science, technical support, procurement, HR and more.

SkryťTurn off ads

Michal Purtschy, 38, Analytics & Data Science Director

After almost 10 years in the US, Michal Purtschy returned to Slovakia and recently accepted his dream job.

Purtschy studied computer information systems in Arizona and has an MBA in global management. He decided to come back to be closer to his parents and friends, joining Dell’s centre in 2008. He started as a project manager at the reporting department and later managed the business operations reporting team.

Six months ago, he was offered the opportunity to lead a Modelling and Customer Intelligence team working on the customer engagement platform project. This involves machine learning and artificial intelligence.

“The aim of this project is to help our marketing department target the right customers with the right message at the right time,” explained Purtschy, adding that the models they build will help Dell identify its potential customers and then target them with the best campaigns.

The rest of this article is premium content at Spectator.sk
Subscribe now for full access

I already have subscription - Sign in

Subscription provides you with:
  • Immediate access to all locked articles (premium content) on Spectator.sk
  • Special weekly news summary + an audio recording with a weekly news summary to listen to at your convenience (received on a weekly basis directly to your e-mail)
  • PDF version of the latest issue of our newspaper, The Slovak Spectator, emailed directly to you
  • Access to all premium content on Sme.sk and Korzar.sk

Top stories

Peter Pellegrini and Robert Fico shake hands in parliament.

Pellegrini loses steam as polls point to Fico comeback

It seems the much-feared return of Smer is under way.


5 h
Volkswagen will make all-electric versions of the Porsche Cayenne luxury SUV.

News Digest: Volkswagen Slovakia to produce all-electric luxury SUV

LGBT+ minority could face new difficulties, a suspect is charged in the Daniel Tupý murder case.


24. mar
Filip Toška holding chard in the hydroponic Hausnatura farm.

How a Mayan doomsday prophecy took a Slovak to hi-tech agriculture

Hydroponic farm run out of former telephone exchange.


9. mar
A wolf in nature.

Three-legged wolf survives cold winters thanks to his wolf family's support

Muránska Planina Park crossed by five wolf packs.


25. mar
SkryťClose ad