What kind of employees are BSCs looking for?

Changes in business service centres operations require a new skill set.

The requirements for jobseekers are changing.The requirements for jobseekers are changing.(Source: TASR)

This text was published as part of the special supplement on Business service centres, prepared in cooperation with AmCham Slovakia BSCF.

When they started arriving in Slovakia in the 1990s, most business service centres (BSCs) could be described as call centres. Even though some activities are still purely transactional, the centres have developed and many processes have become automated in order to eliminate repetitive tasks.

As a result, BSCs require a specific skill set, which includes advanced analytical and communication skills, along with good judgement, from their potential employees, Christian SchultzSchulz , President of Henkel Slovensko and Head of SSC Bratislava, said at the December 2018 conference in Bratislava, organised by the Business Service Center Forum (BSCF), which runs under the American Chamber of Commerce in Slovakia.

His company has managed to adapt to the changes, but there are still some problems they have to tackle.

“I see an increasing gap of the entry qualification of fresh graduates we are hiring and the effort we have to put in to get them ready for the position,” SchultzSchulz said, adding that what once took three or four months now takes one year. This also requires additional funds for increasing one’s qualification.

Language skills still required

Wolfgang Fischer, CEO of the Zurich Insurance Company, agrees that people often lack critical skills.

Read more: What talents should people sought after by BSCs have? What are hard-to-fill positions?

The rest of this article is premium content at Spectator.sk
Subscribe now for full access

I already have subscription - Sign in

Subscription provides you with:
  • Immediate access to all locked articles (premium content) on Spectator.sk
  • Special weekly news summary + an audio recording with a weekly news summary to listen to at your convenience (received on a weekly basis directly to your e-mail)
  • PDF version of the latest issue of our newspaper, The Slovak Spectator, emailed directly to you
  • Access to all premium content on Sme.sk and Korzar.sk

The processing of personal data is subject to our Privacy Policy and the Cookie Policy. Before submitting your e-mail address, please make sure to acquaint yourself with these documents.

Top stories

Massive gatherings remember Kuciak and Kušnírová: We did not forget!

One year after the murder of journalist Ján Kuciak, large protests took place around Slovakia.

Protest gathering in Bratislava, February 21, 2019.

Owls indicate spring is coming

Male owls lured by bird calls fly in to take a look at the intruder.

Long-eared owl

Murder of journalist: We need to see indictments of masterminds soon

International journalists’ organisations are “cautiously optimistic” after meeting investigators of the Kuciak murder.

Ján Kuciak

Ján Kuciak and Martina Kušnírová were murdered one year ago (timeline)

These are the notable moments of the first year since the murder.

Paying tribute to Ján Kuciak and Martina Kušnírová.