Going remote and still meeting customers’ demands. Business centres adapt to the pandemic situation

The coronavirus prompted business service centres in Slovakia to come up with new solutions in dealing with their staff and customers.

Many employees had to turn their homes into offices during the pandemic.Many employees had to turn their homes into offices during the pandemic. (Source: Unsplash)

Business and shared service centres are used to working remotely and use the latest technology in their operations. The pandemic has thus not been as much of a blow as in other sectors, say the people who represent the sector in Slovakia.

The Slovak Spectator spoke with David Reilly, Bratislava SSC Site Leader at Lenovo Slovakia; Christian Schulz, CEO of Henkel Slovensko and Head of GBS+ Bratislava; Paul Burt, Location Leader and Managing Director of IBM International Services Centre; Martin Džbor, Chief Strategy & Technology Officer of Deutsche Telekom IT Solutions Slovakia in Košice; and Martin Bednár, Senior Vice President of Dell.

The Slovak Spectator (TSS): What impact did the coronavirus pandemic have on the business service centres (BSC) sector in Slovakia and your company in particular?

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