Going remote and still meeting customers’ demands. Business centres adapt to the pandemic situation

The coronavirus prompted business service centres in Slovakia to come up with new solutions in dealing with their staff and customers.

Many employees had to turn their homes into offices during the pandemic.Many employees had to turn their homes into offices during the pandemic. (Source: Unsplash)

Business and shared service centres are used to working remotely and use the latest technology in their operations. The pandemic has thus not been as much of a blow as in other sectors, say the people who represent the sector in Slovakia.

The Slovak Spectator spoke with David Reilly, Bratislava SSC Site Leader at Lenovo Slovakia; Christian Schulz, CEO of Henkel Slovensko and Head of GBS+ Bratislava; Paul Burt, Location Leader and Managing Director of IBM International Services Centre; Martin Džbor, Chief Strategy & Technology Officer of Deutsche Telekom IT Solutions Slovakia in Košice; and Martin Bednár, Senior Vice President of Dell.

The Slovak Spectator (TSS): What impact did the coronavirus pandemic have on the business service centres (BSC) sector in Slovakia and your company in particular?

The rest of this article is premium content at Spectator.sk
Subscribe now for full access

I already have subscription - Sign in

Subscription provides you with:
  • Immediate access to all locked articles (premium content) on Spectator.sk
  • Special weekly news summary + an audio recording with a weekly news summary to listen to at your convenience (received on a weekly basis directly to your e-mail)
  • PDF version of the latest issue of our newspaper, The Slovak Spectator, emailed directly to you
  • Access to all premium content on Sme.sk and Korzar.sk

Get daily Slovak news directly to your inbox

Top stories

Cabinet discussed at its April 14 session the Sputnik V vaccines, among other things.

News digest: Ministry should soon specify whether it will publish Sputnik V contract

Slovakia should receive thousands of additional Pfizer vaccines. A Slovak made it to the shortlist of the dearMoon project.

1 h
Illustrative stock photo

Health Ministry makes vaccination against Covid-19 accessible to some groups of foreigners

Third-country nationals without public health insurance left out of system.

8 h
"The online world is a fiction and I fear this fiction is now being served to children as the real world,” says psychiatrist Michal Patarák about children in pandemic spending most of their time at the computers.

We are serving fiction to children as if it was the real world

Top psychiatrist Michal Patarák talks about how the pandemic toll tests mental health.

12 h