(source: Unsplash)
Since the advent of shared and business service centres in Slovakia more than 20 years ago, they have gradually built up their competences and expertise, fuelling growth and attracting new jobs with higher added value. In this way, centres do not only support and streamline the core business of their parent companies, which was the main original goal, but also generate additional business and clients for their parent companies.
“It’s the track record and good reputation of the centre that attracts its parent company into creating new positions here and entrusting it with new competences and projects,” Roman Šustek, IT business partner at teh business service centre of the battery producer Clarios, told The Slovak Spectator. He adds that the centres have gradually become the business partners of their parent companies and are not just their service providers. “What the centres in Slovakia offer is talent for a reasonable price, a return on investment and added value.”
Slovakia is no longer considered a low-wage country, but the stability of the centres’ staff here, along with their adaptability, has kept it competitive.
“What makes us special compared to the other competitors in our group around the world is that we hire highly qualified people,” said Lucia Groneová, head of HR Slovakia at Swiss Re in Slovakia. She adds that these are young people and students they hire tend to remain with the firm. “We have a low attrition rate and we are also able to recruit women.”
