BUSINESS FOCUS: Business service sector shows resiliency to pandemic crisis

Lay-offs, digitalisation, robotisation, business environment as well as the new home office legislation are among the highlights of the latest Business Focus.

After Bratislava, Košice is the second centre of the business service sector in Slovakia.After Bratislava, Košice is the second centre of the business service sector in Slovakia. (Source: TASR)

In January 2021, The Slovak Spectator published its Business Focus on business service centres. Here is your overview of stories from this focus issue:

Pandemic drives appetite for automation and robotisation

Shared service centres (SSCs) and business service centres (BSCs) have operated online since their very inception. This digital DNA makes them extremely flexible and better prepared for crises. The current crisis, caused by the Covid-19 pandemic, has forced these centres to search for new forms of work and collaboration and to speed up digitalisation and robotisation.

“Pandemics and other crises force companies to look more intensively for ways to increase the extent of their adaptability to new conditions,” Peter Rusiňák, AmCham senior policy manager and AmCham Business Service Center Forum (BSCF) coordinator, told The Slovak Spectator.

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