General Terms and Conditions

(NOTE: translated by an automatic translator from the Slovak version of the General Terms and Conditions)

Article I. Definition of terms

1. The seller is The Rock, s.r.o., with registered office at Lazaretská 12, 811 08 Bratislava.

2. A buyer is every e-shop visitor who has created an order through the e-shop. For the purposes of Act no. 102/2014 Coll. consumer means a natural or legal person who does not purchase goods for the purpose of selling them to other persons, for the purpose of running a business or performing a job or profession.

3. An e-shop is a computer system located on the Internet with public access, which enables the ordering of goods or services.

4. Goods or services are all products published on the e-shop pages.

5. An order is created by confirming the ordering process in the e-shop by selecting goods or services by the buyer, including the complete filling of the order form.

6. The buyer fully acknowledges electronic communication primarily through the e-shop, e-mail communication as well as telephone communication.

Article II. The price

1. All listed prices for goods are final, including VAT.

2. The seller is bound by the price indicated on the e-shop page at the time of making the purchase.

Article III. An order

1. An order is created by confirming the ordering process in the e-shop by selecting goods or services by the buyer, including the complete filling of the order form. In order to process the order correctly, it is necessary to fill in the required data in the order and choose the option and payment for the ordered goods or services.

2. By sending the order, the buyer agrees to the price of the ordered goods and services, and thus the order becomes binding for the consumer.

3. Confirmation of the order by the seller creates a purchase contract, which can be changed, canceled or supplemented only on the basis of a mutual agreement between the buyer and the seller, unless the law or other legal regulation stipulates otherwise.

4. After creating an order in the e-shop, the buyer receives an automatically generated e-mail confirming the acceptance of the order by the e-shop. This e-mail is not a confirmation of the goods in the sense of par. 3. of this article.

5. By sending the order, the buyer is bound to pay the purchase price of the ordered goods.

Article IV. Terms of payment

1. It is possible to pay for goods and services in the e-shop in the following ways (surcharges for individual payment options are listed in Article VI of these general terms and conditions):

• payment through the TatraPay payment gateway

• payment through the CardPay payment gateway

• payment in cash upon personal collection

• payment on the basis of an advance invoice - in advance, the goods will be shipped after receipt of funds to our account.

1. The seller can provide the buyer with discount options (discounts provided cannot be cumulated):

• discount on the price for registration in the e-shop

• discount for repeated purchases

• discount based on a one-time discount coupon.

Article V. Delivery conditions

1. The seller is obliged to send the goods to the buyer within 30 days from the conclusion of the purchase contract, unless they have agreed otherwise, or if a longer delivery period has not been specified for the goods.

2. If the goods are in stock, they are shipped according to capacity in the shortest possible time.

3. If the order contains several goods and services and some of them are not in stock, we inform the buyer about this with the possibility of partial deliveries.

4. Along with the goods, the customer is sent an invoice (tax document), instructions as well as other documents for the goods or service from the manufacturer.

5. The place to which the goods are delivered is considered the place of performance.

6. The seller carries out transport to the buyer through:

 a. courier company
 b. mail
 c. in person at the headquarters of The Rock, s.r.o.

Article VI. Shipping fees, packaging and payment options

1. When paying in advance as well as when paying cash on delivery to a bank account based on an advance invoice or through payment gateways, we charge for shipping depending on the weight of the goods and the chosen delivery method, according to the currently valid price list.

2. The seller can also agree with the buyer on a procedure other than the standard (mentioned above) when sending goods or services, as well as prices for these services.

3. The seller may send goods that are immediately available to the buyer and deliver the remaining part of the order additionally within the legal period, provided, however, that the buyer will not be charged any additional postage other than what was included in the order.

Article VII. Transfer of ownership

1. The right of ownership passes from the seller to the buyer only at the moment of payment of the full price for the subject of the purchase contract.

2. The seller reserves the right to dispose of the goods or services, which are still subject to the seller's ownership right, in the event of a claim by the buyer, only at the moment of full payment of the subject of the purchase contract.

Article VIII. Cancellation of the purchase contract

1. The buyer has the right to cancel the ordered goods or services within 24 hours of the conclusion of the purchase contract without a cancellation fee

Article IX. The right of the consumer to return the goods without giving a reason and the instruction of the consumer

1. On the basis of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws (hereinafter referred to as "the Law") according to the provisions of § 7 et seq., the consumer has the right to withdraw from the purchase contract within 14 calendar days from the day of receipt of the goods. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract even before the delivery of the goods.

2. If the consumer wants to use this right, he is obliged to personally deliver a written withdrawal from the purchase contract no later than on the last day of the specified deadline to the seller's contact address or hand over this withdrawal for postal transport no later than the last day of the deadline to the address specified in the contacts. After notification of withdrawal from the contract, the consumer is obliged to personally send or deliver the object of the contract from which he is withdrawing together with all documentation - e.g. the original invoice, instructions and other documentation for the goods, which were delivered to him together with the goods, but no later than 14 days from the day of withdrawal (§10 paragraph 1 of the Act). We recommend that buyers make a copy of the invoice for their own use and send the goods by registered mail and as an insured shipment.

3. Do not send us cash on delivery, such goods will not be accepted.

4. The operator of the e-shop will return the payment made for the goods/services, including the costs of transport in accordance with para. §9 par. 3) Act no. 102/2014 Coll. as well as the costs demonstrably spent on ordering the goods within 14 days from the date of delivery of the withdrawal from the contract, but he does not have to return the money before the goods are delivered to him or the consumer does not prove that the goods have been sent, this does not apply if the seller suggested that he collect the goods himself.

5. The cost of returning the goods is borne by the consumer.

6. The right to withdraw from the contract does not apply to goods and services defined in §7 par. 6 letters a) to l) of Act no. 102/2014. z.z.

7. The consumer bears any reduction in the value of the goods, which was caused by its use beyond the scope necessary to determine the functionality and properties of the goods.

Article X. Online Consumer Dispute Resolution

The consumer has the right to contact the seller/service provider with a request for redress if he is not satisfied with the way the seller/service provider handled his complaint or if he believes that he has violated his rights. The consumer has the right to submit a proposal for the initiation of an alternative dispute resolution entity (hereinafter referred to as "ADR") if the seller/service provider answered the request in accordance with the previous sentence in the negative or did not respond to it within 30 days from the day it was sent. The proposal is submitted by the consumer to the relevant ADR entity; the possibility of turning to the court is not affected by this. Other conditions related to ADR are established by Act no. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws.

The European Commission has developed an online dispute resolution platform (RSO) for the purpose of out-of-court settlement of disputes with consumers. The consumer can also use this platform to resolve their disputes through the link http://ec.europa.eu/consumers/odr.

In case of any problems, contact us at: circulation@spectator.sk

Article XI. Rights and obligations of the contracting parties

The seller and the buyer are considered to be the parties to the contract.

The buyer is obliged to:

• take over the ordered goods,

• pay the agreed remuneration for the goods to the seller,

• check the integrity of the package or and the goods themselves when they are received.

The seller is obliged to:

• deliver goods to the customer in the required quality, quantity and at the agreed price,

• together with the goods or additionally send the customer all documents related to the goods, such as an invoice for the goods.

Article XII. Privacy

1. Personal data are processed in accordance with Act No. 122/2013 Coll. on personal data protection as amended.

2. The operator does not provide the buyer's personal data to a third party, except for the transport company for the delivery of goods or services, or to state authorities in the event of an inspection.

3. The operator receives the following personal data from the buyer: title, first name, last name, address, delivery address, telephone number, e-mail address.

4. The personal data provided by you are processed for the purpose of correct processing of your order.

5. The operator is obliged to secure personal data before they are made available to unauthorized persons, which have been processed in the security directive.

6. If the buyer agreed to the processing of personal data and agreed to receive news, these news will be sent to him via e-mail messages to the contact e-mail address.

7. The buyer can revoke his consent in writing at any time by sending a Revocation with the processing of personal data, while we immediately block or liquidate them and we will no longer use the personal data provided by you for marketing purposes.

8. If the buyer agreed to the processing of personal data when registering in the e-shop with registration in the loyalty program, he agreed to the collection of personal data obtained, including information about orders, for the purpose of providing discounts.

9. The buyer can revoke his consent in writing at any time by sending a Revocation with the processing of personal data, while we block or dispose of them immediately. We will no longer use the personal data provided by you in the loyalty program.

Article XIII. Supervisory authority

Inspectorate of the Slovak Trade Inspectorate with headquarters in Bratislava for the Bratislava region, Prievozská 32, P.O.BOX 5, 820 07 Bratislava 27. Tel.: 02/58272 172, e-mail: ba@soi.sk.

Article XIV. Final provisions

1. The seller reserves the right to amend these general terms and conditions and complaint conditions even without prior notice to the buyer. In the event of a change to the general business conditions or complaint conditions, the entire purchase process is governed by the general business conditions that were valid at the time the order was sent by the buyer and are accessible on the seller's website.

2. Complaint conditions are also an integral part of these general terms and conditions.

3. By sending the order, the buyer has read the general business conditions as well as the complaint conditions and agrees with their wording.

4. These general business conditions and complaint conditions are available at the company's headquarters for inspection by buyers, as well as published on the website of the e-shop.

5. Relationships not otherwise regulated in these general terms and conditions as well as in their inseparable parts (appendices) are governed by the relevant provisions, primarily Act no. 40/1964 Coll., Act no. 250/2007 Coll., Act no. 102/2014 Coll., Act no. 122/2013 Coll., Act no. 22/2004 Coll. as well as Act no. 513/1991 Coll.

6. These general terms and conditions, including their integral parts, become valid and effective on December 1, 2014.