TNT's slogan, "We take it personally," expresses the company's basic relations with its clients. All TNT Express Worldwide people aim to deliver the best possible services for those who are the reason for the company's existence - their customers. This phrase does not only cover the courier segment of TNT services, i.e., those parcels that couriers personally deliver and handle with care. The slogan "We take it personally" also describes the ever-lasting endeavor to help the client as much as possible and to tailor express delivery services for those whom it serves. This is one of TNT's strongest points. This company is well-known around the world for its innovative solutions for delivering different kinds of parcels from door to door.
This unique personal approach is also visible in the way TNT cooperates with its clients. For instance, a special Web site on the Internet enables each customer to follow the progress of up to ten parcels. All the customer needs to know is the parcel number. The information is fresh and available in real time. The page's address is: http://www.tntew.com - then all you have to do is to click on the Web Tracker, fill in the parcel number and then you immediately learn where exactly your parcel, document or cargo is.
Partnership Tracker complements the Web Tracker in that it provides an alternative for customers who do not have access to the Internet. Web tracker and Partnership Tracker enable customers to access the company's Global Link system, recognized as the distribution industry's leading tracking database and one of the world's most technologically advanced networks.
In addition to the tracking capabilities, with Partnership Tracker customers can store the information retrieved in database form on their own networks and monitor their own service performance. This makes it ideal for customers handling 5 to 50 parcels a day.
Partnership Express is another example of TNT Express Worldwide's long-term strategy for keeping ahead of customers' needs by providing accessible technology. The product was developed according to criteria established through ongoing customer research.
Partnership Express makes light work of preparing and filing essential shipping documentation. Users can now save time and reduce the risk of error when preparing commercial invoices, consignment notes, and labels. Partnership Express can also produce standard shipping reports.
Users can also easily access shipment data including receiver and sender addresses, details of shipped goods and service options. Multiple users can access the system at the same time and save and retrieve essential nformation using a simple database loaded onto their own network.
All systems mentioned can be configured to fit local market needs such as products and options, and are available in English, with French, German and Spanish to follow shortly.
TNT, a subsidiary of PTT Post, the Dutch Postal Group, is the European leader in global time-sensitive distribution and international business mail.
TNT, headquartered in Amsterdam, employs over 50,000 people in over 200 countries, carries some 2 million consignments a week and is expected to have sales of approximately 9 billion NLG in 1997.
